Click here to learn how we’re keeping our communities safe during COVID-19.
COVID-19 hotline: 844-885-9920 /

Call Us: (844) 217-9780


How We’re Keeping our Communities Safe

While the status of the Coronavirus (COVID-19) changes from day to day, one thing remains the same—the safety and well-being of our residents and team members. The following information outlines our COVID-19 approach across three key areas: policies, procedures, and people.
How We've Implemented New Policies

Since the start of COVID-19, we’ve continually updated and adapted our policies related to various aspects of our community, including but not limited to dining, visitation, and activities.


Our communities continue to adapt and innovate our dining experience as state health guidelines change. We’ve been able to pivot and create unique dining experiences for residents. 


Our creative team members have found innovative ways to keep our residents engaged and entertained through activities such as socially distanced music on the patio, tending to our beautiful vegetable and flower gardens, playing Yard Yahtzee, creating beautiful flower arrangements, and more. We also try to spend as much time outdoors as possible, all while practicing social distancing and following the recommendations set forth by the local state health department and Centers for Disease Control (CDC).


We are excited to announce that we are ready to welcome families back into our community for resident visits. Because the well-being of residents, visitors, and staff is our number one priority, the following visitation practices are required (please note that these guidelines are subject to change and may vary depending on state): 

  • Visits must be scheduled in advance by calling the community’s main phone number or by emailing the executive director. If possible, we request 24-hour advance scheduling to accommodate as many families as possible and arrange rapid COVID tests for non-vaccinated visitors.

  • We ask that visits remain limited to 1 hour so we can accommodate all of our families. Please observe the 1-    hour visit time.

  • Two family members may visit at a time; visitors must be 12 years of age or older.

  • Please arrive 15 minutes prior to the scheduled visit time so that screening can be conducted in advance of your visit. Visitors must pass all the signs and symptoms screening questions and the temperature check. Visitors who do not meet the requirements may be asked to reschedule their visit. We also ask visitors to cancel their visits in advance if they’re showing signs and symptoms.

  • Non-vaccinated visitors will be given a COVID rapid test upon arriving and before visits may occur. Or, you can provide proof of a negative test within the prior 72 hours. No test is required if proof of full vaccination is provided.

  • FULLY vaccinated residents (both vaccines for two-dose products, received at the recommended intervals) may have visits in their apartment. We ask that you remain in the apartment for the duration of your visit.

  • Non-vaccinated (or not fully vaccinated) residents can meet in a designated visiting area that accommodates social distancing as directed by community staff. Ø    Visitors will be escorted to and from apartments and visiting areas. We ask that you not stop and visit with other residents or staff along the way. Ø    We ask that visitors wash hands or use hand sanitizer before and after the visit.

  • Masks must be worn at all times. Visitors who provide proof of full vaccination may wear any mask of their choosing. Visitors without proof of full vaccination must wear an N95 mask. A mask will be provided to you if you are unable to provide your own. Masks can be re-worn at future visits.

  • Visitors and residents must maintain a safe distance of 6+ feet at all times. Physical contact, including hugs and kisses, are still not allowed, but we will let you know as soon as that changes!

  • Residents and visitors must not consume food or drinks during the visit.

How We've Implemented New Procedures

Our procedures are designed to keep our communities operating smoothly and in good health. A few notable procedures include:

Move-In Process

Potential new residents must undergo assessments and have a negative COVID-19 test before moving in. Our local clinical team coordinates with the new residents’ physicians to ensure a streamlined and effective process. Upon moving in, new residents will shelter-in-place as an added precaution. During this time, they will have access to in-room dining, creative activities, and more.

Team Member Screening and Testing 

Our goal with testing is to limit the potential for spread within our communities. All team members complete daily health assessments and required temperature checks upon entering our buildings. Newly hired team members are required to have a negative COVID-19 test result before entering our communities. We know that not all individuals who carry the COVID-19 virus may show symptoms. To mitigate that issue, all team members have access to routine testing.

Family Communication 

We understand the importance of families knowing about the day to day of our communities during this time. If there is ever an urgent update that needs to be communicated, we keep families updated through ongoing phone calls and emails. We’ve also established a COVID-19 hotline and designated email where families can ask questions and share feedback. All phone calls and emails are answered promptly by members of our COVID-19 response team.


How We Protect our Residents and Team Members

Our residents’ well-being is always at the forefront of everything we do. One of the ways we keep them healthy is by equipping team members with the proper resources, education, and protocols to keep everyone safe. Our team members follow specific requirements:

- Wear an approved facemask.

- Exercise proper hand washing techniques.

- Wear gloves when engaging with residents and meals.

- Participate in routine infectious disease protocols and procedures, as well as ongoing training.

Additionally, we have full PPE available for all team members.

Questions about the Coronavirus (COVID-19) Vaccine

I hear that the vaccines are considered mRNA vaccines. What does that mean?

COVID-19 mRNA vaccines give instructions for our cells to make a harmless piece of what is called the “spike protein.” The spike protein is found on the surface of the virus that causes COVID-19.

COVID-19 mRNA vaccines are given in the upper arm muscle. Once the instructions (mRNA) are inside the immune cells, the cells use them to make the protein piece. After the protein piece is made, the cell breaks down the instructions and gets rid of them.

Next, the cell displays the protein piece on its surface. Our immune systems recognize that the protein doesn’t belong there and begin building an immune response and making antibodies, like what happens in natural infection against COVID-19.

At the end of the process, our bodies have learned how to protect against future infection. The benefit of mRNA vaccines, like all vaccines, is those vaccinated gain this protection without ever having to risk the serious consequences of getting sick with COVID-19.


How do we really know if COVID-19 vaccines are safe?

COVID-19 vaccines were tested in large clinical trials to make sure they meet safety standards. Many people were recruited to participate in these trials to see how the vaccine offers protection to people of different ages, races, and ethnicities, as well as those with different medical conditions.


Is the vaccine that helpful? I heard getting COVID-19 gives you better and longer immunity than the protection a vaccine can give. Can it actually make my illness worse if I do end up getting COVID-19?

Both this disease and the vaccine are new. We don’t know how long protection lasts for those who get infected or those who are vaccinated. What we do know is that COVID-19 has caused very serious illness and death for a lot of people. If you get COVID-19, you also risk giving it to loved ones who may get very sick. Getting a COVID-19 vaccine is a safer choice.


How much will the shot hurt? Can it cause you to get very sick?

Most people do not have serious problems after being vaccinated. We will understand more about mild side effects of the COVID-19 vaccine before we start to use it. However, your arm may be sore, red, or warm to the touch. These symptoms usually go away on their own within a week. Some people report getting a headache or fever when getting a vaccine. These side effects are a sign that your immune system is doing exactly what it is supposed to do. It is working and building up protection to disease.


How do we know that these vaccines are safe when they are so new? Couldn’t they cause problems that we don’t know about yet? What about long-term problems?

COVID-19 vaccines are being tested in large clinical trials to assess their safety. However, it does take time, and people are getting vaccinated before we learn about very rare or long-term side effects. That is why safety monitoring will continue. The CDC has an independent group of experts that reviews all the safety data as it comes in and provides regular safety updates. If a safety issue is detected, immediate action will take place to determine if the issue is related to the COVID-19 vaccine and determine the best course of action.


How many doses are needed and why?

Nearly all COVID-19 vaccines being studied in the United States require two shots. The first shot starts building protection, but everyone has to come back a few weeks later for the second one to get the most protection the vaccine can offer.


Which vaccine will your communities receive?

The vaccines we receive are determined by the state. We don’t control which vaccines we receive and will be notified when we receive our clinic dates.


Will residents till need to wear masks after receiving COVID-19 vaccine?

Yes. COVID-19 vaccines will be an important tool to help stop the pandemic. However, everyone, including LTCF staff and residents, should continue to follow all current guidance, including facility policies on visitation, to protect themselves and others. Stopping a pandemic requires using all the tools available.

Vaccines work with your immune system so your body will be ready to fight the virus if you are exposed. Other steps, like covering your nose and mouth with a mask and staying at least 6 feet away from others, help reduce your chance of being exposed to the virus or spreading it to others. Together, COVID-19 vaccination and following CDC’s recommendations to protect yourself and others will offer the best protection from COVID-19.


Who manages and supplies your vaccine?

The vaccination program is managed by our pharmacy service providers in partnership with CVS and Walgreens. Our partnerships gives us higher priority access to vaccines. Vaccinations are not mandatory, but we strongly encourage our current residents and team members to participate. As we receive more information, we will update this page.

If my loved one wants to move to your community, will they be eligible to receive the COVID-19 vaccine?

Provision living residents receive priority access to the COVID-19 vaccine. We encourage potential residents to connect with their local senior living community to learn more or give us a call at 844-885-9920.

Questions About the Coronavirus (COVID-19)

What are the symptoms of COVID-19?

According to the CDC, people with COVID-19 may experience the following symptoms 2–14 days after exposure to the virus:

- Fever or chills

- Cough

- Shortness of breath or difficulty breathing

- Fatigue

- Muscle or body aches

- Headache

- New loss of taste or smell

- Sore throat

- Congestion or runny nose

- Nausea or Vomiting

- Diarrhea


How does the COVID-19 virus spread?

The CDC indicates the primary channel for spreading the virus is through person-to-person contact. This could look like:

- Being in close contact with one another (within 6 feet).

- Exposure to respiratory droplets produced when an infected person coughs, sneezes, or talks. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled in the lungs.

It’s important to remember that COVID-19 may be spread by people who are not showing symptoms.

The CDC also indicates that COVID-19 may be spread by touching a surface or object that has the virus on it and then touching the mouth, nose, or possibly eyes. This is not the main way the virus spreads, but we are still learning about how this virus spreads.


How can I protect myself and others?

The CDC states that the best way to prevent illness is to avoid being exposed to the virus. They recommend:

‐ Maintaining a good social distance (about 6 feet).

‐ Washing your hands often with soap and water. If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol.

‐ Cover your nose and mouth with a mask when around others.


What is Provision Living doing to protect residents, associates, and visitors?

We’ve implemented various initiatives, including but not limited to:

- Creating a COVID-19 response team to provide guidance and support to our local teams.

- Consulting with local and state health officials, in partnership with the expertise of our clinical team, for recommendations in keeping our communities safe.

- Suspending group outings and external groups from entering the communities.

- Temporarily limiting visitors and non-essential health personnel from entering the community unless extenuating circumstances are evident.

Are you accepting visitors?

At this time, only essential health personnel are permitted in the community, and any individual permitted to enter the community is subject to a health screening. Family members and residents are able to participate in 30-minute outdoor, socially-distanced visits.

Is Provision Living accepting new residents?

Yes, we are accepting new residents. You can learn more about our Partners in Care move-in process by contacting us at 844-770-1560 or by email at

Is Provision Living conducting tours?

We are not currently allowing in-person visits, however families considering a move to one of our communities can participate in personalized virtual tours. The tours provide a great opportunity to see everything our communities have to offer. Contact us at 844-770-1560 or to schedule a virtual tour today

What happens if there is confirmed COVID-19 case in your community?

If a resident or team member tests positive for COVID-19, we will continue to work in partnership and compliance with the CDC and local and state health authorities and continue to implement protocols and procedures to minimize spread.